Author: Jeremy Harrison

Customer Relationships Are Like a Good Marriage

Customer service has some similarities to a marriage. If neglected, the relationship will break down, and communication is critically important. Neither type of relationship is ever easy or perfect. But here is a message I sent to my staff today, pointing out how a good customer service relationship should be similar to a healthy marriage...

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Our new research reveals 3 costly mistakes 99.6% of small businesses are making with their websites

We just completed a research study and the results were a little frightening. We looked at the websites for hundreds of small businesses in our local area, and checked them on 9 costly mistakes that we tend to see people make on their websites. When looking at 3 of the most costly mistakes, we found that 99.6% of local businesses were making at least 1 of these 3 mistakes.

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