How to Attract & Keep Great Workers Part 1 - Spire Advertising & Web Design

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How to Attract & Keep Great Workers: Part 1

How to Attract & Keep Great Workers: Part 1

PART 1 of 2: Recruiting the right people

Most service business owners have a story that goes something like this:

  • You start a business and serve your customers well.
  • They rave about you and your sales pick up.
  • You get busier, so you hire some help.
  • But not all of the “help” does the job like you did, so customer demand slows.

This can be a vicious cycle.  Three steps forward, two steps back.  You get buried in work you had to take back and do yourself.  Before long, new growth opportunities may no longer seem exciting -- instead they create a sense of fear that it will only mean more work on your shoulders.

How does this cycle affect your business?  

Leaders who stay in this cycle too long start to feel stuck. Your business starts to feel like a J-O-B that is more work and less pay than you had when you worked for someone else.

I’m convinced this is the most common reason leaders of service businesses are unable to grow beyond a certain level.  

How do we break out of the cycle?

If your business is anything like mine, then it works like this.

To grow your sales, you need to serve your customers exceptionally well.  But to serve your customers exceptionally well at scale, you need exceptional workers.

I happen to believe that there are more than enough people who have what it takes to become exceptional workers in your business.  

Yes, I am aware that employers in the Midwest are reporting a shortage of skilled workers.  Yes, I am aware there are a lot of young people who don’t seem to know how to work.  Yes, I am aware there is a growing drug epidemic which makes some people unemployable.

Nonetheless, the exceptional workers you need ARE out there.  And guess what? They feel stuck too. They have more to give but never get the chance in their job. They feel disrespected and untrusted by their boss. They don’t see a greater sense of purpose in their work, and they are looking for something they can rally behind.

How to attract and keep great workers

Today, I’m going to show you how to find these people, get them onboard, keep them onboard, and attract more great workers who will line up to work for you.

This isn’t theory. It’s based on plenty of trial and error over 10 years owning a service business.  It’s proven to work.  No matter what service your business provides… if your company employs HUMAN BEINGS, this will work for you too.

Three essential parts of your plan

Attracting and keeping great workers has three basic parts:

 

How to Attract & Keep Great Workers Part 1: How to Recruit | Spire Advertising and Web Design in Ashland, Ohio

How to Attract & Keep Great Workers Part 1: How to Retain | Spire Advertising and Web Design in Ashland, Ohio

How to Attract & Keep Great Workers Part 1: How to Refer | Spire Advertising and Web Design in Ashland, Ohio

RECRUIT: You need a plan to get the attention of the right workers, compel them to apply for your jobs, and to hire the right person.  

RETAIN: When you get the right people, you want them ALL IN.  You don’t want to worry they’ll jump somewhere else next year.  

REFER: Finally, you need a way to get those great people on your team to refer more of the right people.  

All three parts work together and are essential to your success. Today, we’ll talk about recruit, and in part two, we’ll talk about retain & refer.

Four steps to recruit the right people

Most hiring efforts fail because employers attract the wrong pool of applicants in the first place. If you attract 25 of the wrong people to apply for your job, and carefully hire the best of the bunch, you still just hired the wrong person. You need a plan to recruit the right people, and this requires a completely different approach.  

1. First, check your mindset about the employer / employee relationship. I’ve noticed that more than a few small business owners have a mindset that says, “I’m giving them my money, so they’ll be lucky to work here.” But remember one thing. That employee is giving you half of their life’s waking hours working for you -- and time is the most precious thing we have. They are giving you something incredibly valuable and money is just what you can offer in exchange. Shift this mindset in your business, and you’ll attract a better pool of applicants. Retention will be much better too.
 
2. Promote jobs that focus on the employee’s needs. How can your available job affect their time, their money, their freedom, their sense of adventure, how good they look to others, their sense of security, belonging and inner peace? Figure out how you can appeal to them in one or more of these areas. HINT: At the end of this article, I’ll link you to a worksheet that’s a great shortcut to help you get this right.

3. Don’t be afraid to invest in nice ads that promote your job openings.  Advertising isn’t just to reach customers. Your “Now Hiring” ads can make you look good to customers too. You’ll show that you value hiring the right people, and that’s good for everybody. 

4. Develop a multi-step hiring process. As you start to attract better applicants, you need a way to filter out the wrong people and zero in on the very best candidate. Develop a multi-step process that helps you narrow down the list to the very best.

At Spire, we have a 10-step hiring process that looks like this:

 10-step hiring process | Spire Advertising and Web Design in Ashland, Ohio

We designed a 7-step semi-automated hiring process for clients that employ blue-collar service workers -- it looks like this:

7-step hiring process | Spire Advertising and Web Design in Ashland, Ohio
Make sure some of the steps test applicants’ attention to detail… if they cut corners in the hiring process, what will they do on the job?  Make sure that each step of your hiring process helps you DISQUALIFY candidates, so that you can narrow it down to 1-3 great choices.

You already know how important it is to hire great workers.  If you can’t find enough, it’s probably holding back your growth. In part two, I’ll talk about retaining the great workers you have, and to get people lining up to work for you with a simple but irresistible employee referral program.

Want a shortcut?

Download a 1-page worksheet to appeal to the right people and recruit great workers.

This 1-page worksheet will help you brainstorm about how to attract better people by focusing on nine proven areas that will motivate them to consider a change.

Request your download now! 

 
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